Shipping policy

Lokla doesn't have its own delivery service so we use different delivery partners.

As Lokla does not have any logistics company of its own and is reliable on 3PL's (3rd Party Logistics) for shipping there are a certain policies that we follow,

All the disputes related to Damage, Fake delivery, etc. must be raised within 48 hrs of delivery/delivery attempt. Any such cases raised after 48 hrs will not be entertained.

Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim.
Imli will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO.

Once the customer place an order, they will receive confirmation mail within 48 hours. We will try our best to deliver the product within10-15 days. For customized products it will take around 30 days.